Pro-active IT Support & Managed Services based in Surrey
Keep your business running smoothly with responsive, expert support, guaranteed response times, and a dedicated IT service desk that fits in with you.
Supporting our clients for over 15 years
What you can expect from expert Microsoft qualified support technicians
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Remote and onsite Support ServiceWe support you remotely as well as being onsite when needed
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Guaranteed response and resolution times based on SLA2 hour response for emergency issues and immediate connection to the right technician
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Advanced security monitoring, pro-active scanning and business continuity includedProtecting you against phishing, malware, cyber attacks and vulnerabilities built into the support service
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Guaranteed client satisfaction3 month satisfaction guarantee. If you are not impressed with our service you can cancel anytime with no more to pay.
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We will manage the handover from an existing support providerNo hassle or time investment needed from yourselves for a handover. We can manage this for you.
Qualified and Certified Provider
We back our skills and services with industry qualifications and certifications
ISO 27001 certified for data security and governance
Industry recognised ISO certifications to guarantee data security as our first priority
ISO 9001 certified for quality of service
Industry recognised ISO certifications to guarantee our quality of service and customer satisfaction
Microsoft certified partner and solution provider
With over 20 years of building solutions and developing on the Microsoft platform, we will have a solution that fits your needs and a cost affective price.
What will you get in your FREE IT Review offer?
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Assessment of Current Processes, issues and areas of improvementUnderstanding existing IT infrastructure and workflows allows for a more effective strategy. We will assess your user groups, applications and ways of working to understand areas for improvement.
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Snapshot of current license usage and overspend with our discovery toolWe have an application to review your current Microsoft tenant and license spend with usage reports to identify areas for savings and better utilisation
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Dark web and vulnerability assessmentYou never know....We will check your current web footprint and domain and discover if you have had your details compromised, passwords stolen and other cyber threat vulnerabilities with suggested security tightening.
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Full consultancy session with our experienced technicians to discuss and reviewWe will spend time with you to go over our findings, make suggestions and highlight risks etc. We will also provide you with a next steps best practice plan and competitive quote for anything you might want to initiate, as well as a proposal for full IT support and managed services to fit your business.
What Do Managed IT Services in Surrey Include for busy teams?
Comprehensive managed IT services that provide businesses in Surrey with proactive support, cybersecurity, cloud solutions and ongoing IT maintenance to improve efficiency, reduce downtime and deliver secure data management.
Full Service IT Support and Maintenance
Reliable IT support ensures that systems remain operational and issues are addressed quickly. Through continuous monitoring and maintenance, businesses can minimise downtime and keep employees productive throughout the working day.
Customised Support Plans
Every organisation has unique requirements. Tailored support plans ensure businesses receive the right level of assistance, resources and expertise based on their infrastructure, objectives and budget.
Full Managed Services
We can take care of all your IT requirements and solutions. Our holistic service includes, hardware, discounted licenses, telephony and soft phones, hosting and solutions. We're also a bespoke solution developer working on many applications such as the Microsoft Power Platform and can provide low cost solutions for all your needs.
Cybersecurity Services
Protecting sensitive information is essential for modern organisations. Managed cybersecurity services help safeguard systems, networks and data against unauthorised access, cyber threats and emerging security risks. Data backups, encryption and disaster recovery are standard in our support and deliver a complete business continuity plan
How Does Proactive IT Helpdesk Support Enhance Your Business and save you money?
Proactive IT helpdesk support is an essential element of managed IT services that enhances operational efficiency significantly. Rather than waiting for issues to occur, proactive support focuses on prevention through continuous monitoring, maintenance and system optimisation.
By identifying potential problems before they impact users, businesses can reduce downtime, maintain productivity and improve the overall reliability of their technology environment. Regular updates, preventative maintenance and performance monitoring help ensure that systems continue operating efficiently.
The investment in proactive IT support maximises the effectiveness of business operations, enabling teams to concentrate on core business activities rather than being distracted by IT-related disruptions. For many organisations, this approach leads to measurable improvements in productivity, responsiveness and user satisfaction.
We are also pro-active when it comes to costs. We will adjust our general support costs as your user numbers change and can also save you a lot of money on hosting and license spend with our ongoing license and hosting usage monitors that provide recommendations to save money and reduce licenses.
How to Find the Right IT Support Partner in Surrey for Your Business?
Selecting the right IT consultancy is crucial for small businesses in Surrey. Key criteria include:
- Experience and Expertise: A proven track record in providing IT solutions.
- Tailored Solutions: Ability to customize services based on unique business needs.
- Customer Support when its needed: Ongoing support and maintenance are critical across all your devices and applications.
- Range of Services: Comprehensive offerings that meet all IT requirements.
By considering these factors, businesses can ensure they partner with a consultancy that aligns with their strategic objectives.
What Should You Look for in Surrey’s IT Support Experts?
When seeking IT support solutions, businesses should evaluate potential experts based on specific qualifications:
- Qualifications: Relevant certifications and direct experience in the field.
- Experience: History of successful IT implementations and client satisfaction.
- Service Offerings: A variety of solutions that cover all IT aspects.
- Support Responsiveness: Ability to provide timely and effective support, but also to apply a preventative maintenance and support service that's always working for your best interests.
- Cost Effective: We understand that budgets really matter in todays business environment. Our prices are very competitive, we have partnerships with all main vendors to offer big discounts on M365 (and other) licenses, hosting and cyber security solutions. Our cost analysis calculators are always monitoring for ways to save you money.
Choosing well-qualified IT support experts can significantly enhance a business's operational capacity in today's technology-focused marketplace.
Support FAQ's
We get asked many questions during a review, but here are a few of the more common ones answered.
Let's Streamline Your IT Services Today.Let us know your needs below and we'll get in touch.
